Assisting Customers in Need

We’re committed to advocating for our customers in need by providing them with access to programs that can help make life a little easier.

Home Energy Assistance

Working alongside our partner agencies, we have helped Florida retain $68.9 million from the federally funded Low-Income Home Energy Assistance Program (LIHEAP) to help more than 64,000 low-income families receive $19.6 million in energy assistance.

Community Care for the Elderly

Community Care for the Elderly (CCE) provides assistance to qualifying seniors aged 60 and over so they can remain in their homes or with their caregivers rather than relocating to institutional care facilities. In 2016 (and 2017), FPL again supported the Florida Council on Aging (FCOA) with a shareholder sponsorship of $5,000, which was matched by donations from partner organizations and individuals across the state. Together, these sponsorships enabled FCOA to conduct a grassroots advocacy campaign that helped increase funding for the program from the Florida Legislature.

Medically Essential Service

This critical program provides special communications to customers who need an uninterrupted supply of electricity for medical reasons.

Care To Share®

FPL’s Care to Share® provides crisis assistance to customers who are unable to pay their electric bills.

In 2016, FPL:

  • Raised nearly $1.4 million for customers in need; and
  • Paid nearly $1.3 million in bills for almost 3,900 households in crisis.

Donations to Care To Share included:

  • $1 million from NextEra Energy shareholders; and
  • Almost $129,000 from around 1,700 employees with the balance from FPL customers.

Every dollar donated is given directly to those in need through partner agencies such as The Salvation Army, and no tax-deductible donations are used for fundraising or administrative costs.

Since 1994, Care to Share has raised more than $22.5 million to help approximately 89,000 families in need.


FPL works with nearly 900 agencies system-wide to facilitate payment assistance for qualified customers. Funding sources include:

  • The Low Income Home Energy Assistance Program (LIHEAP);
  • The Emergency Home Energy Assistance Program for the Elderly (EHEAP);
  • FPL Care To Share; and
  • Other funding sources from non-profit and faith-based groups.

In 2016, FPL processed over $24.6 million in ASSIST payments for nearly 92,000 customers in need of help paying their electric bills.