Assisting Customers in Need

At NextEra Energy, we believe it's imperative to engage partners, maximize resources, streamline processes and strive to provide the best possible services and assistance to those who need it most. In 2015, through a variety of activities that form FPL's ASSIST program, the company processed more than $24 million in payments to around 94,000 customers in need.

Marlene Santos, vice president, customer service, FPL

Whether it’s providing energy saving programs for both our residential and business customers, assisting those with special needs, or getting out to solve problems in our communities, not a minute goes by when we’re not doing our best to improve the quality of life for our customers.

-Marlene Santos, vice president, customer service, FPL

Energy Assistance

Here are a few of the helpful programs we offer to make life a little easier for those in need.

FPL Care to Share® Program

Many customers that struggle to pay their electric bills can benefit from FPL programs.

Through the FPL Care to Share® program, FPL provides emergency assistance to customers who are unable to pay their electric bills. In 2015, FPL raised over $1.3 million for customers in need thanks to nearly $300,000 in donations from FPL customers, $1 million from NextEra Energy shareholders and over $114,000 from employees. Every dollar donated is given directly to those in need through partner agencies such as The Salvation Army, and no tax-deductible donations are used for fundraising or administrative costs. Since 1994, Care to Share® has raised more than $21.2 million to help nearly 85,000 families in need.

Through a customer satisfaction survey, FPL has received comments from customers who have received assistance through FPL’s Care To Share® such as:

“The program made a difference to our household bills so that I can adjust my budget and carry forward to catch things up and (make) better decisions,” Mary S., Broward County, FPL Care To Share® Program recipient through The Salvation Army.

“The case manager was amazing and the help took a lot of stress off of our family. Thank you for all your help,” Trina M., Manatee County, through The Salvation Army.

“Helped me to catch up,” Shaunta Q., Volusia County, FPL Care To Share® Program recipient, through The Salvation Army.

“This program has allowed me to take a step forward to have the ability to care for my child,” Latasha M., Indian River County, through Indian River County Human Services.

For information on additional FPL customer programs, including those available to low- income families and others in need, please visit our website at

Care to share