Our Customers
We take pride in providing our customers with affordable, reliable and clean energy to power their homes and businesses.
INVESTING IN CUSTOMER VALUE
We work day in and day out to ensure the investments we make in our nation's electric infrastructure provide our customers with affordable, reliable and clean energy.
These customers range from residential and business customers across much of Florida, to utilities, retail electricity providers, power cooperatives, municipal electric providers and others across the U.S. and in Canada, as well as individual companies and other organizations committed to renewable and sustainable energy.
In striving to exceed customer expectations, we do our best to communicate effectively, provide products and services that are innovative and easy to use, and track our performance with the goal of continuous improvement.
Affordable and Reliable
We know what's most important to our customers, and we're working to provide affordable power that's there when they need it.
Energy Efficiency
When energy is efficient, it's more affordable. We're always working to improve our efficiency and help keep bills low.
Helping Customers in Need
In 2020, FPL processed more than $41 million in ASSIST payments to help more than 64,000 customers in need pay their electric bills.
Energy Efficiency Leader
We've been nationally recognized as a leader in providing cost-effective conservation and energy-efficiency programs that help keep our customers' rates low.
Keeping Bills Low
FPL's typical residential customer bill is nearly 30% below the national average and lower than 46 states.
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Consistently Low Bills
FPL's typical residential customer bill is nearly 30% below the national average and lower than 46 states. Typical FPL business customer bills continue to be among the lowest in the nation.
*All metrics in this section are as of year-end 2020 unless otherwise noted.