Privacy Policy

 

This privacy notice is effective August 11, 2017.

NextEra Energy, Inc. (NextEra Energy) and its family of companies are committed to protecting the personal information shared with us by new and existing customers, web site visitors, suppliers, and other third parties, including vendors and potential vendors. Your privacy is a top priority for NextEra Energy and we make every reasonable effort to protect the information we hold about you. This privacy notice describes the personal information we collect, how we use the information, and how we protect it.

This notice applies to NextEra Energy and certain of our subsidiary companies. We will refer to these organizations as “NextEra Energy,” “we,” “us” or “our” throughout this document; including Florida Power & Light Company (FPL) and Gulf Power Company (Gulf).  FPL and Gulf, subsidiaries of NextEra, are rate-regulated electric utilities in the state of Florida.  Some of our subsidiaries, including Gexa Energy and its NextEra Energy Services affiliates, that provide retail electricity and related products and services outside of Florida are governed by privacy policies displayed at their websites that include different provisions applicable to those businesses and their customers. The Gexa Energy privacy policy may be viewed at http://www.gexaenergy.com/privacy-policy/, and the NextEra Energy Services privacy policy may be viewed at http://www.nexteraenergyservices.com/privacy-policy/.

Information we collect and how we use it

NextEra Energy collects information to establish and provide services to our customers. We do not collect personal information about you through our websites or other digital properties unless you voluntarily provide it.  Examples of the information we collect include:

  • Personal identifying information like name, date of birth, address and government issued ID numbers
  • Financial and banking information
  • Contact information like phone numbers and email addresses
  • Identifying information of third parties

We use information we collect to identify you; to establish, maintain and service your account; to communicate with you; to facilitate payments; and to operate, maintain and improve our business and the products and services we provide to our customers.

For suppliers, vendors and potential vendors, we collect information we require, including personal information, to consider your application to become a supplier or vendor.  We may also use this information to process payments; to comply with any government reporting requirements; and for other internal business purposes.

When visiting any of our websites or other digital properties, we collect information about how you use the websites or digital properties. This includes the pages you visit as well as information about the device you are using. This information is provided automatically to us by your browser or by using cookies. We collect this information to improve your browsing experience and to address any technical problems which may occur.

On some occasions when visiting any of NextEra Energy’s websites or other digital properties, you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires ask for your opinions, attitudes, interests, and more generally, about your activities online. The answers provided are used to improve the services offered through our digital properties.

The NextEra Energy websites and other digital properties do not knowingly collect personal information from users under age 13 and are in no way directed at children under the age of 13.  If you are under the age of 13, please do not submit a request for information, inquiry, or any personal information (including, but not limited to, your name, address, telephone number, e-mail address or any screen name or user name you may use) to us.  If we learn that information has been submitted, or that we have collected personal information, from a user under the age of 13, we will take immediate steps to delete such information.

Sharing of personal information

In the normal course of business NextEra Energy shares personal information with third parties. We do this in the following, limited circumstances:

  • Personal information is provided to our subsidiaries, affiliated companies or other third parties who assist us in providing you with current and potentially future services, or with other permitted uses of personal information (subject to appropriate confidentiality agreements and our instructions consistent with this privacy notice).
  • Personal information is provided to: (a) satisfy applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of NextEra Energy, its customers or the public as required or permitted by law.
  • We may disclose personal information with the U.S. Department of Energy, North American Electric Reliability Corporation, the Federal Energy Regulatory Commission, and their designees to participate in the protection of the security of critical infrastructure and key resources and ensuring information security. The information may be shared with law enforcement authorities in accordance with applicable law both in the United States and the originating country. 
  • We may disclose and/or transfer personal information to a third party in connection with a merger, acquisition, or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving NextEra Energy or its affiliated companies or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.

We may also share with third parties certain pieces of aggregated, non–personal information, such as how many customers viewed a web page. Such information would not identify you individually.

Third party links on our website

While browsing NextEra Energy websites, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with NextEra Energy. These websites may send their own cookies to you, log your IP address, and/or otherwise collect data or Personal Information about you and your online activities. NextEra Energy does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your Personal Information. Please use caution and consult the privacy policies posted on each outside website that you visit for further information.

Accessing and updating your personal information

If you want to review and/or update the personal information you have provided to us, you may do so by logging in to your account or using the Contact Us information below.

Your choices

FPL encourages our customers to visit our website to determine how we communicate with you. Please visit FPL’s e-mail preferences website to maintain these preferences.

Website "Do Not Track" requests

NextEra Energy websites do not respond to "Do Not Track" signals or other similar mechanisms. "Do Not Track" signals are used by some web browsers to attempt to limit tracking related to your visits to a website.

Protecting your personal information

We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls and Secure Socket Layers (SSL) to protect and encrypt sensitive transmissions. Please be advised, however, that no security system is fail-safe and we cannot guarantee the information you provide will never be obtained by unauthorized persons.

We may contact you from time to time to provide you with useful information, updates regarding our services, and special offers; however, we do not and will not at any time request any of the following information via email or through any telephone call initiated by us:

  • your account user ID
  • your account password
  • your social security number
  • your credit card and/or bank information

Likewise, we will never send you an unsolicited email containing a link to the log-in page for our website.

For more information about protecting yourself from scams, fraud and imposters that try to obtain your personal information, please visit FPL’s Protection website.

Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you’ve previously visited any of our websites or if you’re a new visitor. They may also be used to save your preferences while you are visiting a website and to enhance your online experience.

If you wish to prevent the use of cookies, this may be done within your browser. However, please keep in mind that disallowing the use of cookies may reduce the features available to you on our websites.

A warning about social media

To provide both current and potential customers with more options for contacting NextEra Energy, we have established Facebook and Twitter accounts for many of our companies. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the privacy policies and protections of those forums.

NextEra Energy has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that NextEra Energy will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums.

NextEra Energy recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, NextEra Energy will provide you alternative communication methods.

Privacy Notice Updates

We may change or update this privacy notice at any time. We will change the effective date found at the top of this privacy notice when an update is made. We recommend that you visit this web page periodically to be kept informed regarding any changes. We also recommend that you visit our Terms of Use.

We may include a notification on our websites home pages to notify you of a privacy notice update.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.

Contact us

If you have any questions about NextEra Energy’s privacy policies, please contact us online.